• 1. What is the Software Development Kit or Evaluation Kit?
  The Software Development Kit or SDK is a preset package we send to developers for the purpose of evaluation. It includes one Developer's Guide, SDK CD-ROM with API samples, and one SecureDongle X USB dongle.

• 2. How is SecureDongle X password system work?
  SecureDongle X password system is different than SecureDongle models; first developers have to set their SecureDongle X to a Unique ID (UID) by using up to 64 bytes of Seed Code. Later, the UID will be used to access into SecureDongle X 's functions, thus acts like a password.

• 3. How secure is the UID, can anyone generate the same UID SecureDongle X as mine?
  SecureDongle X 's strong encryption engine for UID generation can guarantee there is no reverse engineering possible by knowing one's UID to get the Seed Code. However, if someone has your Seed Code, they will be able to generate the same SecureDongle X UID as yours. It is very important to keep the Seed Code long enough and keep it safe from unauthorized access.

• 4. Why after setting SecureDongle X to my UID I can still access the memory content of this dongle with a wrong UID?
  SecureDongle X 's hardware architecture is very simple and its memory content is stored in non-encrypted format. It is recommended to use the built-in RSA functions and additional simple algorithms to protect the data inside. For example +5 when writing and -5 when reading. A value 10 inside your SecureDongle X is actually 5 in your program. If developers further encrypt it with the built-in RSA function, then the value is even more cryptic; thus preventing anyone to know what it really means.

• 5. Can I reset SecureDongle X's UID later?
  Yes, SecureDongle X allows you to reset it with a new Seed Code whenever you need it.

• 6. Can I order less than 100 units SecureDongle X?
  No, SecureDongle X 's minimum order is 20 units as this low cost option is aimed for Mass Market software selling at low margin with tight budget to spent on dongle. If you only need low quantity, please consider SecureDongle instead.

• 7. Do I need to install driver for SecureDongle X when installing my program at my client site?
  No, SecureDongle X is driverless and is a native device to supported Operating Systems, no driver installation required and is Plug & Play.

• 8. How to integrate SecureDongle X with my software?
  SecureDongle X provides 2 types of method for integration, which is API functions call and enveloper. Developers may write the code to call the API functions in their project such as find, open and close dongle and so on. Enveloper is a program which developers can opt to use to encrypt the compiled (executable) file of the application. SecureDongle X comes with envelopers for Win32 PE Executable Files, .net Executable Files, and flash (swf) file.

• 9. What Operating system platform that SecureDongle X supports?
  SecureDongle X supports Microsoft Windows 98, ME, 2000, XP, Vista, and tests is underway on the upcoming Windows 7; so far it is working fine. SDX also supports Linux (kernel 2.6.x and above), and also Mac OS X 10.3 and above.

This section provides some troubleshooting suggestion related to technical support issues arises from end-user implementation on SecureDongle X

• Useful Tips for Diagnosing SecureDongle X problems, please try below before proceeding to the following FAQs.
  

  Step 1 : Unplug SecureDongle X dongle from PC, reboot the system.

  Step 2 : Re-plug SecureDongle X onto a different USB port.

  Step 3 : Run your program which has been integrated with SecureDongle X protection again.

• 1. Why the SecureDongle X's LED keep blinking and my program show "Dongle not found" error?
  There are 2 common possibilities to cause this happen:

  a. The HID driver does not install properly thus unplugging the SecureDongle X, rebooting the system and re-plugging again will be necessary. Sometimes the same problem will happen if the particular USB port is malfunctioning, please confirm the problem by trying other USB devices such as a USB Thumb drive. If other USB devices also cannot function correctly, try SecureDongle X in another PC or contact your hardware vendor.

  b. The SecureDongle X malfunctioned. To further confirm this situation, replace another SecureDongle X and if the 2nd unit functions well then we can confirm the 1st unit malfunctioned. Please send the faulty unit back to our Warranty department for replacement.

• 2. How come the SecureDongle X's UID seem to be changed after my end user using it for sometimes although I confirm this is my SecureDongle X by checking on its HID.
  There are experiences where some SecureDongle X's chipset faulty thus the UID is changed but the device still allow to reset the UID and for other functions. We advise customer to contact our support@securemetric.com to further diagnose the situation.

• 3. SecureDongle X's LED doesn't lit at all, even with different USB ports and PCs?
  This is very likely SecureDongle X's chipset malfunction, please send it back for warranty.